Terms & Conditions

These Terms & Conditions form a legal agreement between you and the operator of Velobet Casino. They apply to all use of the website, mobile services, player account functions, games, payment features and other services made available through Velobet Casino. Additional rules may apply to particular games, promotions or services. Where additional rules apply, they will be made available to you before or during your use of the relevant feature and will form part of these terms.

You must read these terms, the Privacy Policy, responsible gambling information and any other notices published on the website. If you do not agree with any part of them, you must not register, deposit funds, play games or otherwise use the services. We may update these terms from time to time. Updated terms will apply from the date they are published or otherwise notified, subject to applicable law. Continuing to use the website after an update means that you accept the revised terms.

The website is intended for people who are legally permitted to use online gambling services in their location. You are responsible for checking whether gambling is lawful where you live and for complying with all applicable laws. Access may be restricted in certain locations. We may refuse access, suspend services or close an account where use is not permitted or where we are required to do so.

Eligibility and account registration

• You must meet the minimum legal age applicable to online gambling in your location.
• You must provide accurate, current and complete information when registering and whenever information changes.
• You may only create and use one player account unless we expressly approve otherwise.
• You must not register or play on behalf of another person, or allow another person to use your account.
• You must not use the services if you are subject to a self-exclusion, account restriction or other legal prohibition.
• We may request information or documents to verify your identity, age, location and source of funds.

You are responsible for keeping your account information accurate and for protecting your username, password and other login credentials. Do not share your credentials with anyone. You must tell us promptly if you believe that your account has been accessed without permission, your credentials have been lost, or any account information may be incorrect. Activity carried out through your account may be treated as activity authorised by you unless you have notified us and we have had a reasonable opportunity to secure the account.

We may carry out verification checks at registration, before or after a deposit or withdrawal, during play, or at any other time permitted by law. These checks may include identity, age, address, payment method, account ownership and source-of-funds information. You must provide documents that are genuine, valid, readable and relevant to the request. Failure to complete verification may result in restricted access, delayed processing, suspended transactions or account closure.

You may request closure of your account in accordance with the responsible gambling information and account procedures made available on the website. Account closure does not remove obligations that arose before closure. We may also suspend or close an account where we identify a breach of these terms, suspected fraud, unlawful activity, multiple accounts, misuse of a payment method, inaccurate information, responsible gambling concerns or any other risk requiring action.

Fair use and prohibited conduct

• Do not use the website for unlawful activity, fraud, money laundering, terrorist financing or any other improper purpose.
• Do not interfere with the website, games, software, security systems or other players.
• Do not use automated tools, bots, scripts, exploits, collusion or other unfair methods.
• Do not attempt to conceal your identity, location, device or ownership of an account.
• Do not use a payment method that belongs to another person without proper authorisation.
• Do not upload or transmit content that is abusive, threatening, deceptive, unlawful or harmful.
• Do not reverse engineer, copy, modify, distribute or commercially exploit website content or software unless permitted by law.

Available payment methods, minimum and maximum amounts, processing steps and any applicable conditions may be shown on the website. You should only use payment methods held in your own name or otherwise authorised for your use. We may reject, reverse or review a transaction where the payment method cannot be verified, appears to be unauthorised, creates a security concern or does not comply with applicable requirements.

You must ensure that deposited funds are lawful and available for your use. Deposits must not be made with the intention of using the account as a bank account, transferring funds to another person or bypassing payment controls. We may request evidence about the source of funds or the ownership of a payment method. A transaction may remain pending while checks are completed.

Withdrawal requests may be subject to account verification, payment checks, applicable game rules and legal requirements. We may return funds through an approved method and may require additional information before processing a withdrawal. Any displayed processing information is general guidance and may change because of verification, payment providers, technical issues or circumstances outside our reasonable control.

Games are provided subject to their displayed rules and technical operation. You should review the rules for a game before playing. A game round may be considered completed when recorded by the relevant system. If there is a technical error, system failure, interruption or other malfunction affecting a game or transaction, we may void or correct the affected activity in accordance with applicable law and the relevant game rules. Our records may be used to determine the outcome of a disputed transaction, subject to your legal rights.

Promotions and offers

Promotions, bonuses and other offers may be subject to separate terms. Those terms will explain eligibility, duration, qualifying activity, wagering or play requirements, withdrawal conditions and any restrictions that apply. You should read the specific promotional terms before accepting an offer. We may correct an obvious error, withdraw an offer, or restrict participation where permitted by law, including where there is suspected misuse or a breach of the relevant conditions.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. Set personal limits, take regular breaks and avoid gambling when upset, under the influence of alcohol or drugs, or when gambling is affecting your finances, work, relationships or wellbeing. Information about available limits, time-outs, self-exclusion and support options is provided in our responsible gambling materials.

If you believe gambling may be becoming difficult to control, stop playing and seek help from an appropriate professional or support service. We may take steps to support safer gambling, including applying restrictions, reviewing activity or suspending an account where required. Account tools and support measures may not prevent access to every gambling service, so you should also consider independent support and financial controls.

We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable privacy law. By using the website, you acknowledge that information may be processed for account administration, identity and age verification, payments, security, fraud prevention, customer support, responsible gambling and legal compliance. You should read the Privacy Policy for information about your rights and how to contact us about privacy matters.

We aim to keep the website and services available, accurate and secure, but we do not guarantee that they will always be uninterrupted, error-free or available on every device. To the extent permitted by law, we are not responsible for loss caused by circumstances outside our reasonable control, including internet failures, device problems, payment provider issues, telecommunications failures, cyber incidents or events affecting service availability. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Complaints and applicable law

If you have a complaint or dispute, contact us through the support channel made available on the website and provide enough information for the matter to be reviewed. We may ask for account details, transaction information or supporting documents. Complaints will be handled in accordance with applicable requirements and our internal procedures. You should allow reasonable time for an investigation and keep copies of relevant communications.

These terms are governed by the laws that apply to the relevant services and your use of the website, subject to any mandatory rights or protections available to you. If a court or competent authority finds any provision invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. If you have questions about these Terms & Conditions, review the support information on the website before using the services.