Responsible Gaming

Gambling outcomes are based on chance. No strategy, system or pattern can guarantee a win, and previous results do not determine what will happen next. Every bet carries a risk of loss. Treat gambling as a form of entertainment with a cost, rather than as a source of income. Do not rely on gambling to pay bills, improve your financial position or resolve personal difficulties.

Only use funds that are available after essential expenses have been paid. Do not gamble with money set aside for rent, mortgages, bills, food, education, medical needs or other important commitments. Never borrow money, use credit or sell possessions to fund gambling. If a loss would create financial pressure, do not place the bet. Your gambling budget should be separate from money required for everyday living.

Plan before you play

• Set a spending limit before you begin and keep to it.
• Decide how long you will play and take regular breaks.
• Keep gambling separate from everyday spending and essential finances.
• Do not chase losses by increasing your bets or playing for longer.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Remember that wins are not guaranteed and losses cannot be recovered by continuing to play.
• Do not treat a win as permission to spend more than your planned budget.
• Stop playing when your time or spending limit has been reached.

It can help to keep a personal record of deposits, bets, wins and losses. Reviewing your activity may give you a clearer view of how much time and money you are spending. Consider checking your bank records and account history regularly, rather than relying on memory. If gambling no longer feels recreational, stop and seek independent support.

Safer gambling tools can help you stay in control. Depending on the features available to your account, you may be able to set or request limits on deposits, wagering or losses, take a break from gambling, or close your account. These tools are designed to support your decisions, but they work best when you use them before gambling becomes difficult to manage.

Set limits before playing

Choose an amount you can afford to lose and a time period that fits your budget. A limit should be realistic, based on your income and essential expenses, and not on the amount you hope to win. Avoid setting a limit while feeling excited, frustrated or determined to recover a previous loss. Once a limit has been reached, do not try to work around it by opening another account or using another person’s account.

Take a break or self-exclude

If you want time away from gambling, consider using an available time-out or account suspension option. If you believe you need to stop gambling, self-exclusion may be more appropriate. Self-exclusion is a voluntary decision to prevent or restrict access to gambling services for a chosen period or until further notice, where that option is available.

During a break or self-exclusion period, do not attempt to access the service through another account. Do not ask another person to place bets for you. If you have requested a restriction and need clarification about how it operates, contact customer support through the available channel on the Velobet Casino website. Restrictions may have conditions, and you should read the relevant information carefully before confirming your request.

Protect your account

Your account should only be used by you. Keep login details private, use a secure password and sign out on shared devices. Do not allow another person to gamble using your account, and do not gamble on behalf of someone else. Account restrictions are personal and should not be bypassed. If you believe another person has accessed your account, change your password and contact support through the website.

If you are under the legal gambling age, do not use the service. Parents and carers may wish to use device controls, payment controls and account security settings to reduce the risk of unauthorised access. These measures cannot replace supervision, but they can provide an additional safeguard.

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It may develop gradually, and you do not need to wait for a serious crisis before asking for help. Gambling may be becoming a problem if you feel unable to control how often you play, how long you play or how much money you spend.

The following signs may indicate that gambling is becoming difficult to manage:

• Spending more time or money gambling than you intended.
• Trying to win back money that has been lost.
• Increasing bet amounts to achieve the same excitement.
• Feeling restless or irritable when attempting to stop.
• Hiding gambling activity, losses or account statements from others.
• Borrowing money, missing payments or selling belongings because of gambling.
• Neglecting work, study, family, friends or other responsibilities.
• Gambling to escape stress, loneliness, anxiety or low mood.
• Continuing to gamble despite financial, personal or relationship problems.
• Feeling guilt, shame, hopelessness or distress after gambling.
• Using gambling to deal with boredom or difficult emotions.
• Returning to gambling soon after deciding to stop.

If any of these signs are familiar, stop gambling and consider taking an immediate break or requesting account restrictions. Talk openly with someone you trust, such as a family member, friend, doctor or counsellor. Asking for help is a practical step and does not mean you have failed. A qualified professional can help you understand your options and develop a plan that suits your circumstances.

If gambling is affecting someone close to you, try to discuss the issue calmly and without blame. Encourage them to seek professional advice, but remember that you cannot control another person’s gambling. Protect your own finances and wellbeing, avoid providing money to fund gambling and seek support for yourself if needed.

Free or confidential gambling support may be available through Australian counselling and community services. Gambling Help Online provides information, tools and professional support for people affected by gambling, including family members and friends. You can also speak with your GP or another qualified health professional about the effect gambling is having on your wellbeing.

For current information about support options, search for official Australian gambling-help services or contact a relevant service in your state or territory. Service availability and contact methods can change, so use the provider’s official website or a trusted government source for up-to-date details. Independent support is separate from Velobet Casino and can provide advice about financial, emotional and relationship concerns.

If you need urgent help

If you feel unsafe, are in immediate danger or are thinking about harming yourself, contact emergency services in Australia or seek urgent assistance from a health professional. Gambling concerns should never be managed alone when there is an immediate risk to your safety. Tell someone you trust what is happening and move away from gambling activity while you seek help.

Our approach

Velobet Casino supports informed choices and expects players to use the service lawfully and responsibly. We may apply account checks, restrictions or other measures where required by applicable rules, our terms or safer gambling procedures. We cannot guarantee that gambling will be risk-free, but we encourage players to plan ahead, use available controls and ask for help early.

If you have a question about limits, breaks, self-exclusion or your account, use the customer support option shown on the Velobet Casino website. Please do not send sensitive personal or financial information through unsecured public channels. Responsible gambling is a shared responsibility: make informed decisions, protect your account and stop when gambling is no longer enjoyable or affordable.

1. Decide your gambling budget before you start.
2. Set a time limit and take regular breaks.
3. Never chase losses or borrow money to gamble.
4. Use available account limits, time-outs or self-exclusion tools.
5. Speak with someone you trust if gambling causes concern.
6. Seek professional support as soon as you feel gambling is becoming difficult to control.