Privacy Policy

When you use Velobet Casino, information may be collected directly from you, automatically from your device, or from service providers involved in operating the website. The information handled will depend on the services you use, the checks required for your account and the choices you make.

Account and contact information

This may include your name, date of birth, residential details, contact details, username, account preferences and other information needed to create and manage an account. We may also record information that you provide when you contact customer support, enter a promotion, submit a complaint or otherwise communicate with us.

Verification and compliance information

To help confirm your identity, protect accounts and meet applicable obligations, we may request verification information or documents. These may include identity documents, proof of address, information about the source or use of funds where appropriate, and records of checks completed on an account. Sensitive documents should only be submitted through the secure channels made available on the website.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transactions. Payment providers may process payment details on our behalf. We may receive information needed to confirm a transaction without necessarily receiving or storing the complete details of a payment card.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This can include your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login activity, referral information and information about how you interact with the website. We may also record security events and technical errors.

Cookies and similar technologies

Velobet Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, improve performance, understand website usage and help protect against suspicious activity. Some cookies may be placed by service providers that help operate website features. You can manage or block cookies through your browser settings. Disabling certain cookies may affect account access or the way parts of the website operate.

Information is used only for purposes connected with operating the website, providing casino services, protecting players and meeting applicable requirements. Depending on the circumstances, we may use information to:

• Create, maintain and administer your account.
• Process deposits, withdrawals and other account transactions.
• Provide customer support and respond to questions, requests and complaints.
• Verify identity, age and account information where checks are required.
• Detect, investigate and prevent fraud, money laundering, account misuse, collusion, cheating and other suspicious or unlawful activity.
• Maintain the security, availability and reliability of the website, systems and player accounts.
• Personalise settings and improve website content, functions and user experience.
• Send service messages, security notices and other communications needed to manage your account.
• Send marketing communications where permitted and where you have provided the required consent or otherwise have a valid basis to receive them.
• Meet legal, regulatory, tax, accounting, responsible gambling and other compliance obligations.
• Establish, exercise or defend legal rights, manage disputes and enforce applicable terms.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account details may be considered together with transaction, device and verification information to help protect an account and identify unusual activity. We aim to use information that is relevant and proportionate to the purpose for which it is handled.

Marketing communications

Where marketing communications are sent, they may include information about website features, offers or services. You can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting us using the privacy contact details below. You may still receive important service, security or account-related messages after opting out of marketing.

When information may be shared

Information may be shared with carefully selected providers that help deliver the website and related services. These providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, customer support, communications, security, analytics and professional services. They are expected to handle information for authorised purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to comply with a lawful request, legal obligation or court process; to protect the rights, safety or property of players, the website or others; to investigate suspected wrongdoing; or to support the establishment or defence of legal claims. If business operations change, information may also be transferred as part of a relevant business transaction, subject to appropriate protections.

Security measures

Reasonable technical and organisational measures are used to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption or other safeguards appropriate to the nature of the information. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use strong passwords, keep login information private and contact support promptly if they suspect unauthorised activity.

Keeping information

Information is kept for as long as reasonably necessary for the purposes described in this Privacy Policy. Some account, transaction, verification and security records must be retained for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

International service providers

Some providers supporting the website may process or store information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect the information and ensure that any transfer is handled in accordance with applicable privacy requirements. The protections available in another country may differ from those in Australia.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

How to exercise your rights

To ask for access to your data, request a correction, request deletion, or withdraw consent to marketing, contact support@velobetcasino.best. Please clearly describe your request and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before providing information or changing account details. This helps prevent information from being disclosed to the wrong person.

We will review requests in accordance with applicable requirements and respond within a reasonable period. Some requests may be limited or refused where information must be retained, where disclosure would affect the rights of another person, where a request is not reasonably practicable, or where another lawful exception applies. If deletion is not possible, we will explain this in general terms where appropriate.

Accuracy and account security

Players should keep their account information accurate and notify support if details change. You should not create an account using another person’s information or share your login credentials. If you believe your account or personal information has been accessed without permission, contact support as soon as possible and change your password where that option is available.

Changes to this policy

This Privacy Policy may be updated when website practices, services or applicable requirements change. The current version will be made available on the website. Players should review this page from time to time. Where a change is important, additional notice may be provided through the website or by an appropriate account communication.

By continuing to use Velobet Casino after an updated policy is published, you acknowledge that your information will be handled as described in the updated version, subject to any rights and requirements that apply to you.